Terms and Conditions

Introduction and License

New Brunswick Casino is operated under a license regulated by the New Brunswick Lotteries and Casino Corporation (NBLCC) for land-based operations and by the Kahnawake Gaming Commission for online operations. Our services include a variety of real-money gambling activities, including but not limited to casino games, sports betting, and live dealer experiences, all of which are designed to provide a secure and enjoyable gaming environment.

Eligibility

To use the services offered by New Brunswick Casino, users must be at least 18 years of age. It is the user’s responsibility to ensure that they comply with local laws regarding online gambling. Access to our services may be restricted in certain jurisdictions, and residents of these restricted regions are prohibited from creating accounts or participating in any gaming activities.

Account Rules

Each user is permitted to maintain only one account with New Brunswick Casino. All users must complete the Know Your Customer (KYC) verification process, which includes providing valid identification and proof of address. Users are responsible for maintaining the security of their accounts, including safeguarding passwords and other login credentials. Any misuse of accounts, such as sharing login information or allowing unauthorized access, may result in account suspension or termination.

Deposits and Withdrawals

Users can deposit funds into their accounts via various payment methods as specified on our website. All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations. Withdrawals will be processed within a reasonable timeframe, typically within 3 to 5 business days, provided all verification requirements have been met. Users must ensure they have completed KYC checks to facilitate withdrawal requests.

Prohibited Activities

New Brunswick Casino maintains a strict policy against cheating, fraud, bonus abuse, the use of bots, exploitation of system errors, or any unauthorized manipulation of gameplay. Engaging in any of these activities will result in immediate account suspension and potential legal action. We actively monitor all gameplay for signs of these activities and reserve the right to take necessary actions to protect the integrity of our platform.

Limitation of Liability and Termination

New Brunswick Casino reserves the right to suspend, restrict, or permanently close user accounts at our discretion, particularly in cases of violations of these Terms and Conditions, non-compliance with regulatory requirements, or any suspicious activity. Users acknowledge that New Brunswick Casino shall not be liable for any losses or damages that may arise from the use of our services or the suspension or termination of accounts.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms and conditions, which will be clearly outlined on our promotions page. Users must carefully read these terms to understand the wagering requirements, eligibility criteria, and expiration dates for all bonuses. New Brunswick Casino reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

We are committed to maintaining fair play and the integrity of all games offered on our platform. Random Number Generators (RNG) are utilized to ensure that game outcomes are fair and unbiased. Users are prohibited from engaging in any activity that compromises the fairness of our games. Any suspicious activity will result in immediate investigation and potential account termination.

Fraud Prevention and Security Monitoring

New Brunswick Casino employs advanced fraud prevention measures and security monitoring systems to protect our users and our platform. We utilize encryption technology to safeguard personal and financial information. Users are encouraged to report any suspicious activity to the support team for further investigation.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact our support team for assistance. We will make every effort to resolve disputes amicably and fairly. If a resolution cannot be reached, users may submit their complaint to the relevant regulatory authority for further consideration.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts in the province of New Brunswick.

Responsible Gambling Measures and User Protection Tools

New Brunswick Casino is committed to promoting responsible gambling and providing users with the tools necessary to maintain control over their gaming activities. We offer various resources, including self-exclusion options, deposit limits, and time-out features. Users are encouraged to utilize these tools to ensure a safe gaming experience.

• Users should always gamble responsibly and within their means.
• If you feel that your gambling is becoming a problem, please seek help from professional organizations that specialize in gambling addiction.

New Brunswick Casino is dedicated to providing a safe, fair, and enjoyable gaming environment for all users. By adhering to these Terms and Conditions, users can help us maintain the integrity of our platform and ensure a positive experience for everyone involved.